Effective 19 October 2026 for new users. For users who joined before 19 October 2026, these terms apply from 2 November 2026; until then the 19 September 2026 version applies.
What changed (effective 19 October 2026 for new users, 2 November 2026 for existing users): Lara is now operated by Johnny Nassar, an individual (sole trader) trading as Lamma, who also sells our plans through Paddle under the seller name Lamma. Terms, Refund Policy and Privacy Policy share these effective dates.
This Refund Policy explains how refunds, cancellations, and billing adjustments work for Lara (LaraBot) subscription plans. By subscribing to a paid plan, you agree to this policy. Lara is operated by Johnny Nassar, an individual (sole trader) trading as Lamma.
Who sells your plan. Lara is operated by Johnny Nassar, an individual trading as Lamma, based in Lebanon (Greenwood Project Block B, Satellite Street, Jouret el Ballout, Mount Lebanon, Lebanon). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle handles checkout, VAT and other sales taxes, invoices and refunds. Your checkout, receipt and emails may show "Lamma"; your card statement shows Paddle.
New accounts receive a 14-day full-Pro trial, counted from the account created_at date. It is not a Plus-only trial. No payment information is required to start. If you do not subscribe before the trial ends, the account reverts to Free (15 expenses per month). You will never be charged without explicitly subscribing.
| Plan | Monthly | Annual | Billing |
|---|---|---|---|
| Free | $0 | — | No billing. 15 expenses per month after trial. |
| Plus | $4.99 | $47.88 / year | Auto-renewing |
| Pro | $9.99 | $95.88 / year | Auto-renewing |
| Family | $14.99 | $143.88 / year | Auto-renewing. 6 seats, Pro-equivalent features, shared budget. |
All prices are in USD. Subscriptions renew automatically — monthly plans every month and annual plans every year, at the price shown at checkout — until cancelled. The charge on your card or bank statement appears under Paddle's name. Payments are processed by Paddle.com (Merchant of Record, seller name Lamma), who handles tax, billing, and compliance.
Accounts created before 12 May 2026 keep free Pro access (grandfathered beta). That access is not a paid charge, so it is not refundable.
You may cancel your subscription at any time by sending cancel (or billing) to Lara in your chat. Lara replies with a link to your Paddle subscription portal, where you can cancel, change your card, or download invoices. You can also cancel by contacting support@larabot.co.
When you cancel:
Deleting your data is a separate flow: type yes, delete everything after Lara asks you to confirm. That cancels billing on a best-effort basis, unlinks Family, and resets the account. It does not by itself issue a refund. Ask support@larabot.co if you also want a refund.
14-day refund. If you subscribed and you are not satisfied, you may request a full refund within 14 days of your first payment.
If you are a consumer in the European Economic Area (EEA) or United Kingdom, you have a statutory 14-day right of withdrawal from the date of your first subscription payment, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Directive 2011/83/EU. During this period, you may cancel for any reason and receive a full refund.
To exercise this right, contact us at support@larabot.co within 14 days of your first payment. We will process your refund within 14 days of receiving your request.
Regardless of your location, if you subscribed to a paid plan (Plus, Pro, or Family) and are not satisfied, you may request a full refund within 14 days of your first payment. Contact support@larabot.co.
After the initial 14-day window, we generally do not offer refunds for partial billing periods. We review later requests case by case and may refund in the following situations:
Email support@larabot.co with:
We aim to respond to all refund requests within 3 business days.
Approved refunds are processed by Paddle back to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
If you downgrade (for example Pro to Plus, Family to Pro, or a paid plan to Free):
If you upgrade mid-cycle (for example Plus to Pro, or Pro to Family), the new plan takes effect when Paddle confirms payment. The charge is the price of the plan you selected (Pro $9.99/mo or $95.88/yr; Family $14.99/mo or $143.88/yr).
If you have a billing concern, please contact us before initiating a chargeback with your bank. We are happy to resolve billing issues directly. Unwarranted chargebacks may result in suspension of your account.
We may update this Refund Policy from time to time. If we make material changes, we will notify active subscribers via WhatsApp or Telegram at least 14 days before the changes take effect. The "Effective date" at the top of this page indicates when this policy was last revised.
If you have questions about billing, cancellations, or refunds:
Email: support@larabot.co
Email is our support channel. If Lara offers a support command in your chat, you can use that too. In your chat, paysupport shows these billing options.